1. Who this agreement is with

MyLogacy is operated by Jay Emm Systems. By creating an account or using the service you agree to these terms. If you do not agree to them, do not use the service.

These terms work together with the Privacy Policy, which explains what we hold and who processes it. Where the two overlap, the Privacy Policy governs how information is handled.

2. Your account

• You need an account to add memories. One account belongs to one person.
• An account is for an adult. Do not create one for a child, and do not create one on someone else's behalf without their say-so.
• You sign in with your email address and a code we send you, or through Google, Apple or Facebook.
• Keep access to your email secure. Anyone who can read your email can sign in as you.
• Tell us if you think someone else has got into your account, and we will help you close it off.

3. What you upload stays yours

Your photos, video, recordings and writing belong to you. Uploading them to MyLogacy does not change that, and we do not claim ownership of them.

4. Permission you give us

To run the service you give us a non-exclusive, worldwide, royalty-free licence to do the following with what you upload, and only the following:

• Store it, copy it and back it up.
• Process it so the product works, including filing it into circles, grouping faces, transcribing audio, reading handwriting and writing draft captions.
• Show it to you, and to the people you have shared it with.
• Build the things you ask us to build from it, such as a documentary, a book or a keepsake, which means adapting and combining it for that purpose.
• Send it to a print partner when you place a print order.
• Pass the individual item being worked on to the processors named in the Privacy Policy, so they can do their part of that work.

The licence lasts while your content is in your account and ends when you delete it, with two exceptions we are explicit about: copies inside routine backups until those backups are overwritten, and the keepsake links described in section 10. We do not use your memories in marketing, and we do not licence them to anyone else.

5. What you may not upload

• Anything you do not have the right to store or share.
• Private material about another person that you have no permission to keep or pass on.
• Content that is unlawful where you are, or where we operate.
• Sexual content involving children, or anything that exists to threaten or harass a person.
• Malware, or anything meant to break the service or reach other accounts.
• A voice or a face you have no permission to clone. See section 7.

6. Reports and enforcement

Anyone can report content reached through a public link or a shared circle, and any account holder can report something shared with them, through the contact page. A person on our team reviews the report.

• While a serious report is being reviewed we may make the reported item unreachable. We do not delete it at that point.
• We tell the account holder what was reported and what we decided, unless the law stops us, or telling them would put someone at risk.
• You can appeal a decision by replying to it. A different person looks at an appeal.
• Material depicting the sexual abuse of children is removed immediately and reported to the authorities, without notice and without appeal.

7. Other people in your memories

Family archives are full of other people. You are responsible for having permission to upload and share memories that other people appear in, and for answering them if they ask you to take something down.

Voice and likeness carry an extra rule. Voice training is off unless you switch it on. Switching it on records a consent naming the person whose voice it is, the wording they were shown and the recordings used, and every generation that uses that cloned voice re-confirms it. You can revoke a consent at any time, which deletes the trained voice at the provider and withdraws anything being generated from it.

Do not train a voice, or build an avatar, from a recording or a photograph of someone who has not agreed to it. Many places protect a person's voice and likeness separately from copyright, and some now have specific rules about digital replicas of the living and the dead. The permission you need is yours to obtain, and it is your responsibility if you do not have it.

8. AI output

Documentaries, podcasts, books, reels, captions and assistant answers are generated automatically from the memories in your account. They can be wrong. Check anything that matters before you send it to family or print it.

The assistant answers from what is in your account. It does not invent an answer when there is nothing to draw on.

As between you and us, generated output belongs to you and we claim no ownership of it. What we cannot promise is that it is protected by copyright at all: whether a work produced by a machine attracts copyright is unsettled in the United States and elsewhere, and that is not a question we can settle for you.

Free previews carry a MyLogacy watermark. Removing it is a paid action.

9. Paid features, printing and shipping

• Some parts of MyLogacy are paid. Generating and printing consume credits or money. What a purchase includes, what it costs, and the refund and cancellation terms that apply to it are shown to you at checkout before you pay, and those are the terms for that purchase.
• Payments are taken by Stripe. If you bought through the Apple App Store or Google Play, that store took the payment and its own billing, renewal and refund rules apply instead.
• Printing is done and posted by our print partners, RPI Print for books and Printful for keepsakes. You give us the delivery address, and we pass it to the partner making the item.
• If a print order arrives damaged, arrives wrong, or does not arrive, tell us through the contact page and we will put it right, by remaking the item or refunding it.
• Delivery times come from the print partner and the carrier, and we do not control them. Taxes and any customs charges are added or applied according to where the item is going.
• Generation is not free to run, so a credit spent on a generation that finished is spent, whether or not you liked the result. A generation that fails on our side does not cost you a credit.

10. Public links

A Scan and Watch page opens from the QR code printed on a keepsake, and a tribute page opens from a link you send. Neither is searchable, but both can be opened by anyone holding the link or the printed object. Share them the way you would share a house key.

A keepsake link works for as long as your account exists. If you delete your account it keeps playing for one year afterwards, so a printed object already given away does not stop working the same day, and only the single memory printed on that object stays reachable. You can ask us to switch any link off sooner, and we will.

11. Continuity and memorial accounts

You can name an heir who takes over your circles, and a trusted contact who is the only person able to report your passing. When a passing is reported, a 30 day grace period begins, you are notified, and you can contest it. Nothing is deleted during that period. Afterwards the account becomes a read only memorial in your heir's care.

You choose separately whether your scheduled messages still go out, and whether your voice and avatar may be used, after you are gone. Those choices can only be changed while you are living.

These settings are a way to say what you want to happen inside MyLogacy. They are not a will, and they do not override one. If a court order, an executor with authority over your estate, or the law where you lived says something different, that takes precedence, and we will follow it. If a named heir and an executor disagree, we will keep the account read only and unchanged until they resolve it or a court does.

12. Ending your account

You can delete your account at any time from your settings. Take an export first, because deletion is permanent. What deletion removes, and the one year keepsake exception, are described in the Privacy Policy.

We may suspend or close an account that breaks section 5 or section 7, that is being used to attack the service or reach other people's accounts, or where we are required to by law. Except where the law or the seriousness of the breach prevents it, we will tell you first, say why, and give you a reasonable chance to take an export before anything is removed. If we close a paid account for a reason that is not your breach, we refund the unused part of what you paid.

13. Availability and changes

We will keep the service running and improve it over time. Features change, and occasionally one is removed. We do not promise a particular level of uptime, and maintenance and outages happen.

If we retire a feature that holds content you have put in — a keepsake type, a kind of generated output, an import route — we will tell you at least 30 days beforehand and make sure there is a way to get that content out first.

When these terms change we post the new version here and change the date at the top. For a change that materially affects your rights or what you pay, we will tell account holders by email before it takes effect. Carrying on using MyLogacy after that is how you accept it; if you would rather not, delete your account and take your export.

14. Warranties and liability

MyLogacy is provided as it is. Beyond what is written in these terms we make no warranties, express or implied, and in particular we do not warrant that the service will be uninterrupted or error free, or that anything generated from your memories will be accurate, complete or fit for a particular purpose.

We take keeping your memories seriously, and the Privacy Policy describes what we do to protect them. Even so, no service is immune to loss, so keep your own copy of anything irreplaceable. The export in your settings exists for exactly that.

To the extent the law allows, neither of us is liable to the other for indirect or consequential loss, and our total liability to you for any claim arising out of these terms is limited to the amount you paid us in the twelve months before the claim arose.

None of this limits anything that cannot lawfully be limited. That includes liability for death or personal injury caused by negligence, for fraud, and any right you have as a consumer under the mandatory law of the place you live, which stands whatever this section says.

15. Governing law and disputes

These terms are governed by the law of the United States and of the state in which Jay Emm Systems is established, without regard to its conflict of law rules, and the courts of that state are where a dispute is brought. If you are a consumer somewhere with its own mandatory rules about which law applies or where you may sue, those rules apply to you and nothing here removes them.

Before anyone goes to court, write to us through the contact page and give us 30 days to sort it out. Most things are resolved that way.

16. How to reach us

Questions about these terms go to Jay Emm Systems, and a person reads them. The routes are on the contact page.