Help with your account
Trouble signing in, a memory filed in the wrong place, a person grouped wrongly, or a question about what a feature does.
Contact
Talk to us
MyLogacy is operated by Jay Emm Systems. A person reads what you send.
Last updated: September 14, 2026
For account help, privacy requests, print orders, or anything else about MyLogacy, email alex@benmore.tech.
Please do not include passwords, sign-in codes, or payment card details.
What to tell us
Whatever you are writing about, the four things that get an answer fastest are the email address on your account, roughly when the problem started, what you were doing at the time, and a screenshot if you have one. Below is the shape of what usually comes in.
Privacy and your data
Requests to export or delete your account, to switch face grouping off, or anything else covered by the Privacy Policy. We answer these within the time the law where you live allows.
Print orders
A book that arrived damaged, a delivery that has not turned up, or a change to an order that has not shipped. Include the order reference from your confirmation.
Reporting something
Content reached through a keepsake link, a tribute page or a shared circle that should not be there. Send the link. See Reports and enforcement for what happens next.
Press and partnerships
Writing about MyLogacy, or printing, hosting and distribution partners.
Written requests
Some legal and privacy requests have to be made in writing to a postal address. Ask us by email and we will give you the address to send it to.
Getting the app
MyLogacy runs in a web browser today. The iPhone, iPad and Android apps are built from the same codebase and go to the App Store and Google Play when the store listings are approved. The seller name on those listings reads Jay Emm Systems, matching the footer of this site.
Send us an email
Write to alex@benmore.tech using your email app, or copy the address into your webmail. You will have a copy of your message in your sent mail.