Privacy Policy

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, username, password, subscription plan, payment information, and account settings.
• Profile Content: Audio, video, photos, written stories, and other legacy content uploaded or created via the Services.
• User Invites and Network: Information about users you invite to your network (e.g., name, email) and permissions you grant them.
• Communications: Feedback, survey responses, customer support inquiries, and other correspondence.
• Payment Data: Processed via third-party providers (e.g., Stripe); we do not store full credit card numbers.

We collect certain information automatically when you access or use the Services. This includes:

• Device and Usage Data: IP address, browser type, operating system, pages visited, access times, referring URLs, and interactions.
• Analytic Technologies: Including cookies, web beacons, embedded scripts, and analytics services (e.g., Google Analytics).

We may receive personal information about you from third parties, including:

• Referral Sources: Individuals or organizations who recommend that we contact you. This information is collected only with your prior consent to the referring party.
• Marketing or Business Partners: With whom you have a relationship and who are authorized to share your information.
• Social Media Platforms: If you engage with our content or connect via a third-party login.

We use referral information to contact you only for purposes of exploring whether you are interested in our Services or those of our partners. If you inform us that you are not interested, we will cease further communications using the referral information.

• Manage and create user accounts
• Facilitate storytelling, uploading, and sharing features
• Administer billing and subscription features
• Provide customer support
• Secure and store user content

• Recommend story prompts or formats
• Customize user dashboards
• Improve functionality and navigation
• Enhance AI and automated tools

• Process billing via third-party processors
• Offer upgrades and add-ons
• Monitor and prevent fraud

• Send service-related notifications
• Respond to support or feedback requests
• Notify you about important account or policy updates
• Solicit your input for improvements

• Monitor for suspicious activity
• Enforce our Terms of Service
• Protect against fraud, abuse, or unauthorized access

• Understand usage trends and preferences
• Evaluate marketing performance
• Support product innovation

• Meet regulatory, legal, and tax obligations
• Respond to lawful information requests or subpoenas
• Assert or defend legal claims

• Where you have expressly authorized a specific use

With your consent or as permitted by law, we may use your personal information for marketing purposes, including to:

• Send newsletters, event invitations, or similar communications
• Promote our products or services, including free trials or limited access offers
• Request feedback to help improve our offerings
• Inform you about relevant third-party offerings
• Share announcements or referrals from other customers who believe our services may be useful to you
• Any other purpose disclosed at the time we obtain your consent
• You may withdraw your consent to marketing at any time, as described in Section 4.

We use your information and third-party platforms (such as Google Ads, Meta/Facebook, and TikTok) to deliver personalized ads. These ads may be based on:

• Hashed email addresses or device identifiers
• Activity on our Site or across the internet
• Custom or lookalike audience matching
• See Section 4 for opt-out options.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Used to facilitate navigation, remember preferences, and measure engagement.

Blocking cookies may affect your experience. Some jurisdictions require cookie consent, which we request where applicable.

For further information about cookies and how to disable them you can refer to: www.aboutcookies.org or www.allaboutcookies.org.

Examples of Cookies we may use include:

• Session Cookies to operate our Service.
• Preference Cookies to remember your preferences and various settings.
• Security Cookies for security purposes.

Embedded in the Site and emails to track open rates and interaction with content.

We may use pixel tags, also known as tracking pixels or clear GIFs, in our emails or on our Services. These tags allow us to determine whether you have opened an email, interacted with content, or visited specific pages.

Pixel tags help us measure the effectiveness of our communications and understand user engagement with our content.

Used to understand on-page behavior such as clicks, navigation, and device/browser type. These scripts are temporary and do not personally identify you.

We use services like Google Analytics to collect data about how users engage with our Services. You can opt out via https://tools.google.com/dlpage/gaoptout.

Our Services do not currently respond to “Do Not Track” browser settings. We continue collecting information during and after visits.

Users you invite can access your content based on permissions you assign.

We share data with companies who help us:

• Host and operate the platform
• Process payments (e.g., Stripe)
• Deliver customer support
• Analyze site usage
• Provide artificial intelligence (AI), marketing, or transcription tools

For example, we may use third-party AI service providers to power certain MyLogacy features, including those that process text, audio, or other user-submitted content. These AI vendors help us provide tools such as transcription, content summarization, sentiment analysis, language generation, and other enhancements that allow you to interact with and preserve your stories in new ways.

When you choose to use a feature that relies on AI technology, the relevant content (including any personal information contained within that content) may be transmitted to our selected AI vendors for processing. This processing is performed on our behalf, in accordance with our instructions, and solely for the purposes of delivering the feature you requested.

These partners are contractually bound to confidentiality and lawful data handling.

We may share hashed data, device IDs, or behavioral information with platforms like Meta, Google, or TikTok to enable interest-based advertising or analytics.

We may access, use, preserve, transfer, or disclose your information if we believe in good faith it is necessary to:

• Comply with law, regulation, subpoena, or legal process
• Investigate or enforce our Terms of Service or Privacy Policy
• Protect the rights, safety, property, or security of MyLogacy, our users, or third parties
• Detect, prevent, or address fraud, security breaches, or technical issues
• This may involve sharing data with law enforcement, ISPs, copyright holders, or wireless providers, without notice if legally permitted.

If we merge, sell assets, or are acquired, your data may be transferred to a successor entity.

When you authorize third-party sharing or integrations.

When we disclose the information we collect to third parties, such information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by this Privacy Policy with respect to its use and further sharing of such information.

Furthermore, these third parties may further disclose, share and use this information. By submitting information to us, you expressly consent to such disclosure and use of such information. If you do not want this information shared as described herein, then you should not provide us with such information.

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

You can request to access, update, or delete your personal data by contacting us at hello@mylogacy.com.

You can opt out of:

• Promotional emails via the unsubscribe link
• Marketing communications via account settings or by contacting us
• Third-party targeted advertising using browser/device controls, platform tools (e.g., Facebook/Meta Ad Preferences), or https://optout.aboutads.info

Use your browser or our cookie consent tool to control non-essential cookies.

• Keep your data accurate and current
• Use your data in ways compatible with its intended and authorized use
• Update or correct your data as needed or requested

You have the right to:

• Know what data we collect and use
• Access or delete personal information
• Opt out of sale/sharing (we do not sell personal information)
• Not face discrimination for exercising your rights
• Submit requests to hello@mylogacy.com.

You have the right to:

• Access or rectify your personal data
• Request erasure or restriction
• Object to processing
• Withdraw consent
• File a complaint with your supervisory authority